Refund policy

THE LBB LUXE HAIR COLLECTION — REFUND & RETURN POLICY

Due to the hygienic nature of hair extensions and hair products, all sales are final once the product has been opened, worn, installed, altered, colored, washed, cut, brushed/combed, or otherwise removed from its original condition.

Returns & Exchanges

Unopened and unused merchandise may be eligible for an exchange or store credit if you contact us within 7 days of delivery. Products must be returned in their original packaging and in the same condition in which they were received.

Customers are responsible for return shipping costs unless the item received was incorrect or arrived defective.

Incorrect or Defective Items

Please inspect your order immediately after delivery and before opening, installing, coloring, washing, cutting, or altering the hair. If you believe you received an incorrect or defective item, contact us at Laylasbeautybar1@gmail.com within 48 hours of delivery with your order number and clear photos/videos of the product and packaging.

We will review the claim and provide the appropriate resolution when applicable.

Order Cancellations

Orders begin processing shortly after they are placed. Cancellation requests are not guaranteed. Once an order has been processed, ordered from our supplier, or shipped, it cannot be canceled.

Pre-Orders

Pre-order items are ordered specifically to fulfill customer purchases and may take approximately 2–3 weeks to process before shipment. Please review the estimated processing time before purchasing. Once a pre-order has been submitted to our supplier, it cannot be canceled or refunded solely because of the processing time.

This policy does not limit any rights or remedies that cannot legally be excluded under applicable law.