Shipping policy

THE LBB LUXE HAIR COLLECTION — SHIPPING POLICY

Processing

In-stock orders generally require up to 3 business days for processing before shipment. Business days do not include weekends or holidays.

Pre-Orders

Products marked PRE-ORDER require approximately 2–3 weeks of processing time before shipment. The shipping/transit time selected at checkout begins after the pre-order is ready and has been shipped.

Domestic Shipping

Standard shipping generally takes approximately 3–5 business days in transit after processing. Express shipping generally takes approximately 1–2 business days in transit after processing.

These transit times are estimates and are not guaranteed. Carrier delays, weather, holidays, or other circumstances outside our control may affect delivery.

Tracking

When tracking is available, customers will receive tracking information after their order ships. Please allow time for the carrier’s tracking system to update.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us immediately if you notice an error. We cannot guarantee that an address can be changed once an order has entered processing or shipped.

Additional shipping charges resulting from an incorrect or incomplete address, refused shipment, or package returned to sender may be the customer’s responsibility.

Lost, Stolen or Delayed Packages

Once a package is accepted by the shipping carrier, delivery is handled by that carrier. If tracking shows a problem with your shipment, contact us at Laylasbeautybar1@gmail.com so we can assist with determining the appropriate next steps or carrier claim when applicable.

A package being marked “delivered” does not automatically make every loss claim ineligible; claims are reviewed based on the circumstances and available carrier information.

International Orders

International delivery times vary by destination and customs processing. Customers may be responsible for applicable import duties, taxes, customs fees, or other charges unless checkout specifically indicates that those charges are prepaid.